Our payment, shipping and returns policies

Payments

  1. Credit Card Payment via Payfast – Users will be directed to the Payfast gatewayPayfast Badge.
  2. Direct EFT payment into our bank account. If you select this option you will receive an immediate response with our bank details. Unpaid orders, where this option is selected, are cancelled after 5 working days.

Shipping policy

We use DSV Couriers and ship within South Africa only.

free_deliveryFree shipping on orders over R1000.

For orders totalling less than R1000 a flat rate of R85 applies to all destinations within South Africa. 
Tracking details will be emailed to the customer on completion of the transaction. For easy, convenient tracking of your parcel find the link for DSV parcel tracking on our home page.
The Orchards Nutrition Centre takes responsibility for losses or damage during transit. We are not responsible for delays due to natural causes or strikes.
Allow 3-5 working days from placement of order to delivery. Please bear in mind that all consignments are sent by road to ensure product quality and avoid exposure to X-Rays.

returns_refund_policy

 

Due to the nature of our products, namely health supplements, we are bound by health and safety regulations and as such are prohibited from accepting returns of our products. Please take the time to double check that what you ordered is what you want before processing payment, because once payment is made we will take it as confirmation that the order is correct.

Product may only be returned, and only by prior arrangement with us, under the following conditions:
• We supplied the wrong product
• Goods were damage during transit and you send us a picture immediately on receipt and, if possible, with a copy of the waybill signed by the driver to acknowledge goods were damaged when driver delivered them.

Returns must be arranged within 7 days of the transaction date.

It is the sole discretion of The Orchards Nutrition Centre whether a refund will be granted.

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