Terms of Use

DISCLAIMER

The information contained in this website is for educational purposes only and is not to be construed as medical advice. It is not meant to diagnose, prescribe or in any way replace qualified medical supervision. For any medical conditions, consult with your health care provider before using any supplements.  By using this website you are indicating that you understand and agree with this disclaimer. Abundant health to you all.

PAYMENTS

  • Credit Card Payment via Payfast – Users will be directed to the Payfast gateway.
  • Direct EFT payment into our bank account. If you select this option you will receive an immediate response with our bank details. Unpaid orders, where this option is selected, are cancelled after 5 working days.

REFUND POLICY

Due to the nature of our products, namely health supplements, we are bound by the rules and regulations of medical boards and as such are prohibited from accepting returns of our products. Please take the time to double check that what you ordered is what you want before processing payment, because once payment is made we will take it as confirmation that the order is correct.

Product may be only returned and only by prior arrangement with us, under the following conditions:

  • We supplied the wrong product
  • Goods were damage during transit and you send us a picture immediately on receipt and, if possible, with a copy of the waybill signed by the driver to acknowledge goods were damaged when driver delivered them.

Returns must be arranged within 10 days of transaction date.

It is the sole discretion of The Orchards Nutrition Centre whether a refund will be granted.

SHIPPING POLICY

We use DSV Couriers and ship within South Africa only.

Speed post to your nearest post office can be arranged if preferred.

R85 flat rate to all destinations within South Africa for orders totalling less than R1000.

Free shipping on orders over R1000.

Tracking details will be emailed to the customer on completion of the transaction. It is the responsibility of the customer to track the parcel.

The Orchards Nutrition Centre takes full responsibility for losses or damage during transit. We are not responsible for delays due to natural causes or strikes.

Allow 3-5 working days from placement of order to delivery. Please bear in mind that all consignments are sent by road to ensure product quality and avoid exposure to X-Rays.

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